Refund Policy

Refund Policy:

Here at Pet Magic, we understand change-of-minds can happen. If you change your mind within 30 days, we can offer an exchange voucher or refund.

If your product is faulty or does not meet the description of the packaging, we will offer a full refund within the time period of the products manufacture warranty.

Please note: For all refunds and exchanges, the following is required:

Receipt as proof of purchase.

Original packaging.

For online sales refunds and exchanges:

Please contact us directly on (08) 9458 1970 or via email on so a member of our team can assist you in the fastest way possible.